Returns:
You may return your purchase within 30 days from the delivery date. After 30 days, we are unable to offer a refund or exchange.
Refund Eligibility:
Unopened and unused products can be returned within 30 days for a full refund minus shipping charges. If you are not completely satisfied with your purchase, we offer a refund of the total value except shipping charges and a 15% utilization fee for opened and used products. Please email us at info@veltravita.com within the specified refund period if you are not satisfied with your purchase so that we can resolve any issues immediately.
The full refund, including shipping charges, can be provided in case of delivery of defective or damaged goods. If the product has been damaged during delivery and not by the buyer, and the buyer has purchased MonkProtect coverage, they have the option to file a claim with MonkProtect. If the claim is approved, the buyer will receive a replacement product. All postage and insurance costs are to be paid by the buyer.
Items not purchased at https://veltravita.com/ are not returnable.
Return Shipping:
We recommend that you return the product via a registered post and that you prepay all postage. We are not responsible for lost or damaged returns. Please use a trackable shipping service or insure your shipment. VeltraVita will not be responsible for parcels lost or damaged in transit if you choose not to insure.
How to return an order:
- Reach out to our customer service department with a return request at info@veltravita.com.
- Once your return request is approved by our customer service specialist, you will be provided with an RMA number and all the necessary return instructions.
Please note that the return shipping label is not included in your order.
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Late or Missing Refunds:
If you haven't received a refund yet, please first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@veltravita.com.
Shipping:
To return your product, please click here (https://veltravita.returnscenter.com link). You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Tracking:
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Cancellation:
If you need to cancel an order, please contact us as soon as possible. Once your order has been processed for shipping, it cannot be canceled. However, you may return it upon delivery, subject to our return policy.
If you have any questions or concerns about our Returns and Refund Policy, please contact us at info@veltravita.com.